Commonly asked questions


Can I view the products in a store?

Unfortunately, an on-site inspection is not possible as we are an online retailer.

Are the prices negotiable?

No, prices are not negotiable.


What if I don't like the product?

In order to offer you complete security when purchasing, we grant you a 14-day right of return.

Please note! In order to continue to guarantee the quality of our products for our customers, we do not accept returns if the products show damage or signs of wear.

We ask for your understanding.

Who bears the costs of returning the products?

In the event of a cancellation, the consumer bears the direct costs of returning the goods.

When will the order be credited when it is returned?

Your money will be refunded to you within 24 hours of receiving the package.


How much are the shipping costs?

The shipping costs are €2.75 within Germany and €7.00 within the EU.

How long does the delivery take

Delivery takes place within 2-3 working days after receipt of payment.

Do you offer worldwide shipping?

Can I track the status of my shipment?

We will provide you with a tracking ID via email to conveniently track your order.

However, this is only possible if you choose the basic tracking shipping option.